Support

I am a solo developer. I give ideas a body and ship them. If something is wrong, it is on me. There is no support team behind a curtain. There is this mailbox, and I read it.

Write to info@kv-software.com. No bots. No ticket maze. You should hear back within two business days.

If something is broken

To fix it I need a trail. Send:

• Which product.
• What you did, step by step, before it went wrong.
• What you expected, and what happened instead.
• Device and system version, if you have them.
• A screenshot if it helps.

I cannot repair a ghost. The more concrete the report, the faster the patch.

What I am responsible for

The software I publish. The words on this site. The reply you get. If I shipped a bug, I own it.

You are responsible for how you use the tools: the files you point them at, the backups you keep, and what you share. The apps are provided as-is. I am not liable for lost data. Keep copies of anything you cannot replace.

What I am not

• A corporation with a queue.
• An AI helpdesk.
• Someone storing your work on my servers. I do not have your files.

Purchases

Store billing, refunds, and family sharing go through Apple. I cannot see your card or reverse a charge from here. For a refund, use Apple's purchase page.

Same person who wrote the code. Same mailbox. info@kv-software.com.